Shipping & Payment Info

SHIPPING & DELIVERY

POSTAGE DELAY WARNING:

Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.

Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.

You can also track your parcels on auspost.com.au by using the tracking tool.

We know you’re excited to get your pieces as quickly as possible, which is why we ship orders out during our business days from our studio in Brisbane.

You will receive a shipping confirmation email once your parcel has been collected by Australia Post.

Please note our current dispatch time is up to 48 hours, may be longer for personalised items. During peak times such as promotional sales, public holidays and celebratory periods please allow 2-5 days to receive your shipping confirmation email.

All orders must be signed for upon delivery and we are unable to accommodate requests for items to be left unattended.

PROCESSING TIMES

Please note that we dispatch daily, however we are unable to guarantee same-day dispatch for all orders due to the high volume we receive.

During peak times such as promotional sales, public holidays and celebratory periods please allow up to 5 days to receive your shipping confirmation email.

SHIPPING WITHIN AUSTRALIA

All small items:

• $1.10 standard shipping (3-14 business days Australia wide*)
• $9.95 express shipping (1-4 business days Australia wide*)

Larger/Heavy items:

• $15.00 standard shipping (3-14 business days Australia wide*)
• $34.95 express shipping (1-4 business days Australia wide*)

INTERNATIONAL

Rest of the world

• We currently don't ship outside Australia

SHIPPING AND DELIVERY POLICY

AllyD Made with Luv is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or any other courier - we will trace your parcel on your behalf and work with you to provide as much information as we can if you decide to lodge an investigation with Australia Post.

AllyD Made with Luv is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout. AllyD Made with Luv is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.

PAYMENT INFORMATION